Contact Support

Contact Support

If you are not able to find the answer to your InstallBuilder question in our User Guide (PDF), our Community Support Forum, or our FAQs, you can contact our support team by emailing support@bitrock.com or completing the form below. We respond to support requests as quickly as possible. If you have attempted to contact us and have not received a response within the appropriate time frame as noted below the form, please double check that you don't have any spam filters installed which are blocking our messages to you.

Contact information

Please describe your question, problem, suggestion, or feature request in as much detail as possible. If applicable, please mention the exact version of InstallBuilder you are using as well as the exact operating system you are using it on.

Please keep me updated by email from time to time about BitRock products. We will not share your email address with anyone. See our privacy policy.

We respond to support requests as quickly as possible. Maximum response times are 24 hours for standard support customers and 48 hours for basic support customers, Monday through Friday.