"We use Installbuilder to package our applications, improve and simplify the deployment of our tools, targeting an important range of platforms from Linux to Windows and MacOSX. Bitrock team has proven very helpful and the quality of their support has been a key element in our choice."- Mickael Remond,
President,
Process-One
"Switching to BitRock InstallBuilder made it easy for us to add installation set building as part of our regular builds. The clarity and simplicity of the file format gives us confidence in what is included in the distribution, so we know that what worked last month will still work today. Last-minute worries about getting the installation set working are a thing of the past. When we've needed support, we've been delighted by BitRock's remarkably rapid response, often in minutes rather than hours or days."- Matthew Gilbert,
Managing Director
LimitState Ltd
If you are not able to find the answer to your InstallBuilder question in our FAQs, online Knowledge Base or the User Guide (PDF), you can contact our support team by emailing support@bitrock.com or completing the form below. We respond to support requests as quickly as possible. If you have attempted to contact us and have not received a response within the appropriate time frame as noted below the form, please double check that you don't have any spam filters installed which are blocking our messages to you.
We respond to support requests as quickly as possible. Maximum response times are 24 hours for standard support customers and 48 hours for basic support customers, Monday through Friday.